Inprova B Corp Impact Report: Our Journey So Far

We certified as a B Corp this year. Here’s what that actually means.

Becoming a B Corp isn’t something you do overnight. It’s a rigorous, independently verified assessment covering how you treat your people, your customers, your community and the planet. You need a minimum score of 80 to qualify. The median for ordinary businesses that complete the assessment is 50.9. We scored 89.

We’re not sharing that to impress anyone. We’re sharing it because it matters to the customers and suppliers we work with, and because we want to be held to account for it. This report sets out exactly what sits behind that score, where we still have work to do, and what we’re going to do about it.

“The whole Inprova team has such a passion for offering a helping hand to families in their local area and we adore working with them.” Jess Rigby, Charity Manager, Cash for Kids Greater Manchester

What’s in the report:

• What B Corp certification actually involves, why we pursued it, and what it means day to day for how we run our business, choose our suppliers and serve our customers.
• Our Environment score of 12.3 and what sits behind it, including a 3% drop in carbon emissions per employee, £72.1 million spend on net zero carbon solutions up 50% from 2023, a 98% recycling rate across the office, and 157 office lights replaced saving 23,036 kWh a year.
• Our Workers score of 32.2, our strongest performing area, including an 81% survey response rate, 87% of staff saying they’re proud to work for Inprova, 89% calling us a good employer, and new policies covering breastfeeding support, volunteering and personalised onboarding.
• Our Governance score of 20.8, including 100% of suppliers paid within 30 days and our approach to embedding Sustainable Development Goals from board level right through to individual employee objectives.
• Our Customers score of 2.1, including a fully automated feedback process, monthly NPS reporting at senior leadership level and a Net Promoter Score of 59, up 13% from 2023.
• Our Community score of 21.5, including £16,800 raised for Cash for Kids and St Joseph’s Family Centre, 321 Christmas parcels funded for Warrington families with 74 delivered personally by our team, £1,019 raised for Comic Relief and Children in Need, and £2 million in social value contributions generated through our supply chain.
• What the new B Corp standards mean for our recertification in 2028, including the seven revised impact areas we’re already preparing for: Purpose and Stakeholder Governance, Fair Work, Justice Equity Diversity and Inclusion, Human Rights, Climate Action, Environmental Stewardship and Circularity, and Government Affairs and Collective Action.
• Our plans for 2024 to 2027 across every impact area, including evaluating supplier ownership diversity, moving to an impactful banking service and expanding our goals around charitable giving and community support.

See what we’re building

Download our first B Corp Impact Report and find out what certification looks like in practice for a technology-enabled procurement business, and how that commitment shows up in the work we do for our customers every day.