Certified B Corp. And we're just getting started.

B Corp certification is an independently verified standard recognising businesses that meet the highest levels of social and environmental performance, public transparency, and legal accountability. It’s administered by B Lab, a global non-profit, and assessed through the B Impact Assessment covering governance, workers, community, environment, and customers. A minimum score of 80 is required to certify. The median score for ordinary businesses completing the assessment is 50.9. B Corp differs from other accreditations in several important ways. ISO 9001 certifies your quality management processes. Cyber Essentials certifies your cyber security controls. Neither assesses your social or environmental impact. B Corp assesses your entire business across all five impact areas, including how you treat your workers, how you engage with your community, how you govern your organisation, and how you manage your environmental footprint. The results are published publicly, creating accountability that self-declared ESG commitments don’t provide. Inprova holds all three: B Corp, ISO 9001, and Cyber Essentials. Together, they provide independently verified assurance across quality, security, and social and environmental impact.

Inprova’s purpose is to positively impact people’s lives. B Corp certification provides the independent verification that we’re actually delivering on that purpose, not just stating it. Before certifying, we had strong values, good practices, and a genuine commitment to social and environmental responsibility. What we didn’t have was an independent, publicly accountable mechanism for measuring ourselves against the highest standards and demonstrating the results to our customers, our supply chain, and the wider world. B Corp provides that mechanism. The assessment process itself was valuable because it identified areas where we were performing well and areas where we needed to improve. Our score of 89 confirmed that our practices were strong, but the improvement plans we developed during the process have given us a clear roadmap for getting better. For our public sector customers, our B Corp status means they’re working with a procurement partner whose social and environmental commitments have been independently verified. When we embed social value and environmental requirements into our frameworks and DPS, we’re asking suppliers to meet standards we’ve already demonstrated ourselves. That credibility matters.

B Corp certification benefits our customers in two practical ways. First, it provides independent assurance about the organisation you’re working with. When you choose Inprova as your procurement partner, you’re choosing an organisation whose social and environmental performance has been verified to the highest standards. We pay our suppliers within 30 days, every time. We invest in our people. We measure our environmental impact and publish the results. These aren’t marketing claims. They’re independently verified commitments. Second, and more importantly, our B Corp commitment shapes the procurement solutions we offer. Social value is built into how our frameworks evaluate suppliers. Environmental obligations are tracked through Quantum. Carbon Reduction Plan commitments are monitored through the contract lifecycle. The standards we hold ourselves to as a B Corp are the same standards we embed in the procurement routes our customers use. For public sector organisations that need to demonstrate responsible procurement to boards, regulators, and the people they serve, working with a B Corp-certified procurement partner strengthens that evidence base.

The B Impact Assessment is the evaluation tool used by B Lab to assess a company’s impact across five areas: governance, workers, community, environment, and customers. Each area is scored based on detailed, evidence-based questions covering policies, practices, and outcomes. The scores are aggregated into an overall B Impact score. A minimum of 80 is required to certify. Inprova earned an overall score of 89, broken down as: Workers 32.2 (our strongest area, reflecting investment in staff wellbeing, development, and culture), Community 21.5 (reflecting charitable partnerships and a record £193.5 million in spend with SMEs), Governance 20.8 (reflecting stakeholder-focused decision-making and embedded Sustainable Development Goals), Environment 12.3 (reflecting meaningful progress on net zero procurement and carbon reduction, with the most ambitious improvement plans), and Customers 2.1 (reflecting early-stage measurement, not service quality, with our NPS of 73 demonstrating strong customer experience). The assessment is publicly available, meaning anyone can see our scores and track our progress over time. This transparency is a fundamental part of what makes B Corp certification meaningful.

The B Corp standards are evolving from five impact areas to seven under the new framework. Inprova is already preparing for recertification in 2027 under these more demanding standards. The seven new areas are: Purpose and Stakeholder Governance, Fair Work, Justice Equity Diversity and Inclusion, Human Rights, Climate Action, Environmental Stewardship and Circularity, and Government Affairs and Collective Action. Two changes are particularly significant for us. Government Affairs and Collective Action expands from a few questions to a full impact area, meaning we need to strengthen our outward-facing partnerships, networks, and panel participation. JEDI elevates from within Community to its own area, and while we’ve achieved our 2025 goals, we’ve set more ambitious targets for 2026. We’ve appointed multiple ambassadors across the business for each of the seven areas. Together, they understand the full scope of their impact area and are responsible for leading action, inspiring colleagues, and driving improvement. Our improvement plans are geared to the new standards, not the existing ones, so we’re building towards 2027 requirements rather than optimising for the framework we’ve already passed.